Terms and Conditions

Last updated: May 27, 2025

Welcome to Put A Crab On It

These terms explain the agreement between you and Put A Crab On It LLC (“we,” “us,” or “our”) when you use our website design, branding, and workshop services.

In simple terms: We want to do great work for you, get paid fairly, and make sure we both understand what to expect. These terms help make that happen.

1. Services We Provide

Website Design Services

1-Week Website Package: Professional website completed in one week
Full Business Package: Comprehensive website with additional features
Ongoing support: As specified in your service agreement

Branding Services

Logo Only: Professional logo design with files
Complete Brand Look: Logo plus supporting brand materials
Full Professional Package: Complete brand identity system

Workshop Services

Public workshops: Open registration workshops
Private hosting: Custom workshops for organizations
Educational content: Training and support materials

2. How We Work Together

Getting Started

Free consultation: We discuss your project and needs
Proposal and agreement: We send you a clear proposal with scope and pricing
Payment and kickoff: Project begins after initial payment
Collaboration: We work together through the process
Delivery and support: We deliver your project plus agreed support

Your Responsibilities

Provide content: Text, images, and information we need for your project
Timely feedback: Respond to our requests within agreed timeframes
Payment: Pay invoices according to the payment schedule
Communication: Keep us informed of any changes or concerns

Our Responsibilities

Quality work: Deliver professional results that meet agreed specifications
Clear communication: Keep you informed throughout the project
Timely delivery: Complete work according to agreed timeline
Support: Provide agreed support after project completion

3. Pricing and Payment

Payment Terms

Website projects: 50% due at project start, 50% due at completion
Branding projects: 50% due at project start, 50% due at completion
Workshops: Payment due according to workshop agreement
Late payments: 1.5% monthly fee on overdue balances after 30 days

What’s Included

All services clearly outlined in your project proposal
Agreed number of revision rounds
Final files in specified formats
Support period as defined in your agreement

Additional Work

Changes beyond agreed scope will be quoted separately
Additional revisions beyond included rounds: $150/hour
Rush delivery (if possible): 50% premium on project fee

4. Project Timeline and Revisions

Timeline

Website projects: Typically completed in 1-2 weeks from start
Branding projects: Typically completed in 2-3 weeks from start
Workshops: Scheduled according to mutual agreement

Revisions

Each project includes specified number of revision rounds
Revisions should be comprehensive (all feedback at once)
Major scope changes may require additional time and cost
Timeline extends if we’re waiting for your feedback or materials

Project Delays

Our fault: We’ll work to catch up at no extra cost
External factors: Timeline adjusts accordingly
Your requested delays: We’ll work with you to reschedule

5. Intellectual Property and Ownership

What You Own

Final delivered work: You own the completed website, logo, or materials we create for you
Your content: You retain ownership of all content you provide to us
Licensed elements: Some stock photos or fonts may have separate licensing terms

What We Keep

Process and methods: Our design process and business methods remain ours
Portfolio rights: We can show your project in our portfolio and marketing
General knowledge: Skills and general knowledge gained remain ours

Before Final Payment

We retain rights to work until final payment is received
You receive full ownership upon final payment
We can use work-in-progress for our portfolio with your permission

6. Website-Specific Terms

Hosting

We don’t provide hosting - you’ll need your own hosting account
We can recommend hosting providers
You’re responsible for maintaining hosting and domain registration

Website Maintenance

Basic updates during support period are included
Ongoing maintenance available separately
You’re responsible for content updates after project completion
We’re not responsible for issues caused by third-party plugins or hosting

Browser Compatibility

We ensure websites work properly on current versions of major browsers
We test on Chrome, Firefox, Safari, and Edge
Internet Explorer compatibility not guaranteed

7. Workshop-Specific Terms

Workshop Hosting

Minimum participants: As agreed in workshop contract
Cancellation: 14 days notice required for cancellation
Materials: We provide all workshop materials and handouts
Setup: Basic A/V requirements to be provided by host venue

Workshop Attendance

Registration required: For all public workshops
Cancellation policy: Full refund with 48 hours notice
Materials included: All workshop materials provided

8. Limitation of Liability

What We’re Responsible For

Delivering work that meets the agreed specifications
Professional quality appropriate to the project scope
Meeting agreed deadlines (barring circumstances beyond our control)

What We’re Not Responsible For

Results of your business: We create tools; your success depends on many factors
Third-party issues: Problems with hosting, plugins, or other services we don’t control
Content accuracy: You’re responsible for accuracy of content you provide
Legal compliance: You’re responsible for ensuring your content meets legal requirements

Liability Limits

Our liability is limited to the amount you paid for services
We’re not liable for indirect damages or lost profits
We maintain professional liability insurance for covered services

9. Cancellation and Refunds

You Cancel

Before work begins: Full refund minus any completed consultation time
After work begins: Refund based on work completed, minimum 50% of project fee
Near completion: No refund if project is substantially complete

We Cancel

Full refund: If we need to cancel for any reason
Work transfer: We’ll provide all completed work
Recommendation: We’ll help you find another provider if possible

Workshop Cancellations

Public workshops: Full refund with 48 hours notice
Private workshops: Cancellation terms specified in workshop agreement

10. Communication and Support

During Projects

Primary contact: Email is our primary communication method
Response time: We respond to emails within 1 business day
Project updates: Regular updates provided throughout project

After Project Completion

Support period: As specified in your project agreement
Support scope: Minor adjustments and questions about delivered work
Additional support: Available at hourly rate after support period

11. Dispute Resolution

Our Approach

We prefer to resolve any issues through direct communication. Most problems can be solved with a conversation.

Formal Process

Direct discussion: Contact us directly about any concerns
Written notice: Put concerns in writing if discussion doesn’t resolve issues
Mediation: Use mediation if needed before legal action
Governing law: Maryland state law governs these terms

12. General Terms

Changes to These Terms

We may update these terms occasionally
Changes will be posted on our website with updated date
Continued use of our services means you accept updated terms

Entire Agreement

These terms, along with your specific project proposal, make up our full agreement
Project proposals take precedence over these general terms for specific projects

Severability

If any part of these terms is unenforceable, the rest remains in effect

Business Changes

If we sell our business, these terms transfer to the new owner
We’ll notify you of any ownership changes

Questions?

These terms are designed to be fair and clear, but legal documents can still be confusing. If you have any questions about these terms or how they apply to your project, just ask! We’re happy to explain anything in plain English.

Get in touch: Contact us here to discuss your project and any questions about working together.

By using our services, you agree to these terms. We’re excited to work with you and create something great for your business!